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Spare parts and expert service are available at most RAE Systems Distributors.
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Contact our Technical Support Team
Toll Free: 1.888.723.4800
Phone: 408.952.8461
Email: tech@raesystems.comMon–Fri 7am–5pm PST
After hours support is available.
Life-Critical Phone: 408.952.8200 - Technology & Innovation
PID Technology
Our proven PID technology make the MiniRAE 3000 and ppbRAE 3000 ideal instruments for applications from industrial hygiene, to leak and HazMat detection. Take a look at our product demos.
Innovation Timeline
RAE Systems has been a leading global developer and manufacturer of rapidly deployable chemical and radiation detection monitors and multi-sensor networks for the last 17 years.
- Company
RAE Systems World Headquarters
3775 North First Street
San Jose, CA 95134 USAToll Free: 1.877.723.2878
Phone: 408.952.8200
Fax: 408.952.8480
Email: RAESales@raesystems.com
Service Technician Training
View 2009-2010 course schedule
By popular demand RAE Systems has restructured its Certified Service Technician Training program. As our product line has grown, the need to train technicians on all of our products pushed the limits of a two-day program. Additionally, we recognize that many technicians have been working on our products regularly and do not need to attend the same training every two years. RAE Systems Certified Service Technician Training has now been split into two separate programs:- Basic Certified Service Technician Training
Intended for new technicians with little or no previous gas detection or RAE Systems experience or others that want a refresher on our legacy products. This two-day program covers the basics of servicing gas detection instruments and covers RAE Systems’ established products: MultiRAE Plus, MiniRAE 2000 and ppbRAE Plus, QRAE and QRAE Plus and VRAE.
- Advanced Certified Service Technician Training
This one-day program is an extension of the Basic Certified Service Technician Training and trains the experienced technician on the new RAE Systems products that have recently been introduced or that have not been covered in our older program. In Advanced Certified Service Technician Training students will learn about MiniRAE 3000, ppbRAE 3000 and MiniRAE Lite, QRAE II, AutoRAE and new products that will be announced in the future.
All RAE Systems distributors that operate a service center and offer service for RAE Systems instruments must employ a RAE Systems Certified Service Technician to be listed as a Factory Authorized Service Center or a RAE Authorized Warranty Repair Center. The technician must attend a RAE Systems Certified Service Technician Training (Basic or Advanced) at least once every two years. All technicians are required to attend Basic Certified Service Technician Training at least once and can be waived from attending it again if they regularly repair and service RAE instruments.
If you attended Certified Service Technician Training over two years ago you need to attend another to keep your certification. If you have attended a Certified Service Technician Training in the past and have been regularly working on RAE Systems products, you do not have to attend the basic program and can attend the advanced program to maintain your certification.
2009-2010 - Service Technician Training Course Schedule:
Certified Service Technician Trainings will be held around the US and Canada in 2009-2010.
To register:
Follow the link by clicking on the name of the class you wish to attend in the table below. It will take you to a page with information and a button to click, which is labeled "Register."
Or
Get the Registration Form and then fill it out and fax it to the attention of Abi Blatchley at +1.408.952.8480.
For more information, email ablatchley@raesystems.com.
2009-2010 Training Schedule
| December 8th – 9th, 2009 | Basic Certified Service School | San Jose, CA |
| December 10th, 2009 | Advanced Certified Service School | San Jose, CA |
| December 11th, 2009 | Advanced Certified AreaRAE Wireless Service School | San Jose, CA |
| January 19-20, 2010 | Basic Service School | San Jose, CA |
| January 21, 2010 | Advanced Service School | San Jose, CA |
| January 22, 2010 | Advanced AreaRAE Service School | San Jose, CA |
| April 20-21, 2010 | Basic Service School | Martinez, GA |
| April 22, 2010 | Advanced Service School | Martinez, GA |
| April 23, 2010 | Advanced AreaRAE Service School | Martinez, GA |
| May 6-7, 2010 | Trainer's Certification Class | San Jose, CA |
| May 10-12, 2010 | Basic Service School | San Jose, CA |
| May 13, 2010 | Advanced Service School | San Jose, CA |
| May 14, 2010 | Advanced AreaRAE Service School | San Jose, CA |
| June 15-16, 2010 | Basic Service School | Indianapolis, IN |
| June 17, 2010 | Advanced Service School | Indianapolis, IN |
| June 18, 2010 | Advanced AreaRAE Service School | Indianapolis, IN |
| August 17-18, 2010 | Basic Service School | San Jose, CA |
| August 19, 2010 | Advanced Service School | San Jose, CA |
| August 20, 2010 | Advanced AreaRAE Service School | San Jose, CA |
| October 12-13, 2010 | Basic Service School | San Jose, CA |
| October 14, 2010 | Advanced Service School | San Jose, CA |
| October 15, 2010 | Advanced AreaRAE Service School | San Jose, CA |
| November 1-2, 2010 | Basic Service School | San Antonio, TX |
| November 3, 2010 | Advanced Service School | San Antonio, TX |
| November 4, 2010 | Advanced AreaRAE Service School | San Antonio, TX |
For the most up-to-date training schedule, please click here.
Course prices:
Basic Certified Service Technician Training
Course Number: ST-301
Part Number: SVC-ST30-100
Course Location: San Jose, CA (RAE Systems headquarters)*
Cost: $795 per person USD
Certification: Dated “RAE Systems Basic Certified Service Technician” certificate, valid for two years
Advanced Certified Service Technician Training
Course Number: ST-302
Part Number: SVC-ST30-200
Course Location: San Jose, CA (RAE Systems headquarters)*
Cost: $595 per person USD
Certification: Dated “RAE Systems Advanced Certified Service Technician” certificate, valid for two years
A 10% discount is given when taking both the Basic and Advanced courses at the same three-day session (price is $1,250)
* These courses are available at distributor locations. Please call for details. These courses are offered regionally during 2008 – please see the schedule for locations. Prices for regional course offerings are $895 for the Basic course and $695 for the Advanced course.

